Returning a Product You Purchased
We are only able to assist with purchase made from Waterford.com. All other inquiries should be made at the place of purchase
Should you not be satisfied with a product and wish to return it, you have 30 days from the date of purchase to return the product - at your expense - to us in the original packaging. Please see the instructions on the enclosed packing slip. If, for some reason, you have lost your packing slip, please contact us. We will issue a refund within 14 days of receiving the product in original condition, equal to the original amount charged for the product. Shipping costs related to the original order and/or the return of the order will not be refunded.
IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.