House of Waterford

Explore the House of Waterford

Crafted since 1783, Waterford continues to be at the forefront of exquisitely designed and expertly crafted crystal creations. 

House of Waterford stands proudly as Waterford’s flagship store and showcases Waterford’s key values of craftsmanship, allowing visitors to experience the beauty of Waterford from initial concept to final product.  

The factory is the beating heart of Waterford’s crystal manufacture and is where the most intricate, authentic, and masterful crystal pieces come to life. The factory is located in the heart of Waterford City in Ireland, a Viking city built in 914 AD, and is surrounded by a cluster of museums which detail the proud history of this great city.


Factory Tour

The first stop on the tour is the mould room where you witness the ancient art of mould making. Master Blowers shape the molten crystal flawlessly with the use of these wooden moulds and hand tools - a technique that has remained unchanged throughout the centuries. 

As you move through to the blowing platform, this is where the magic truly begins and crystal shapes start to form. Using the moulds, our skilled Master Blowers transform glowing balls of crystal into majestic shapes before placing them through the 1400-degree furnace.

Our crystal is carefully inspected at each stage of production to ensure each piece meets our exacting standards. With six stringent inspection areas, only pieces that satisfy these standards make it to the next stage of production. Items that do not pass our quality standards are crushed and melted along with our other crystal making ingredients.

The next part of your journey is the marking department. Here the crystal is marked with a temporary geometric grid that assists the Master Cutter as they cut the pattern onto the crystal. Each brilliant crystal piece is cut strictly from memory, with these lines simply acting as a guideline for precision and accuracy.

In the cutting department you will see our Master Cutters at work, utilizing the masterful skills they learnt during an eight-year apprenticeship. Each pattern, no matter how detailed, must be learned and memorized by the cutter during his training years. The Master Cutter relies on their skill and dexterity to cut patterns, applying the exact pressure to make the cut without damaging the integrity of the vessel. 

In the next stage of our tour the sculpting department, inspirational pieces of crystal created by our Master sculptors start out as solid blocks of crystal. Experience how delicately our Master Craftsmen adorn the intricate detail onto the crystal as they transform robust blocks of crystal into elegant shapes and figures with their sculpting wheels.

Finally, you will have the chance to see Master Engravers at work. Using copper wheels, these skilled artisans patiently engrave intricate designs onto trophies and limited-edition pieces, a painstaking process that can take days to complete depending on the size and complexity of the design. The type of copper wheel engraving used at Waterford Crystal is called Intaglio, which means ‘reverse’. The deeper the engraving on the crystal, the more prominent and pronounced the detail.

Retail Experience

With the largest collection of Waterford crystal in the world, our opulent 12,000 square feet Retail Store gives you the opportunity to remember your unforgettable day by choosing a piece of crystal to take home. The retail store represents our entire catalogue of luxury crystal, including an exhibition of world sports trophies.

The Waterford bar is a stylish place to perch before your tour or linger at the end of a leisurely day. Offering a selection of champagne, fine wine and soft drinks served in Waterford glassware, this is the perfect place to unwind and relax.


Waterford Café

A visit to the Waterford Café is the perfect way to rest and relax while sampling delicious local produce. We serve an extensive menu of freshly made breakfast and lunch options like fresh berry granola pots and toasted goats cheese sourdough, indulgent sweet treats; with gluten free and vegetarian options available. We also offer an indulgent afternoon tea which served on Wedgwood china accompanied by speciality teas or Champagne served in our exquisite Lismore flutes. 

The Waterford Café is open seven days a week from 9am to 4pm. 

For more information about the House of Waterford Crystal visit