Contact Us

Due to the current situation with Covid-19 and its impact on the logistics industry, in addition to recent Brexit changes and transportation delays seen at customs clearance, it may take longer for your order to arrive. Please rest assured that we are doing everything possible to get your order to you as quickly as possible. We’ve made things easier with an extended 60 days return policy.

Before contacting us, please take a look at our most frequently asked questions below where you may find an answer to your question without having to contact us.

If your inquiry is regarding a recent order, we are hard at work getting your order ready for shipment but are experiencing some delays due to the high volume. Please allow an additional 3–4 days for processing. Once complete, we’ll follow up with another email when your shipment is on its way.

We’re just as excited to get this order to your door! We thank you for your patience and apologies for any inconvenience.

By Telephone

For orders placed on this site please call +44 (0)1782 282650, Monday-Friday, 9am-5pm GMT.

For our switchboard please call +44 (0)1782 204141, Monday-Friday, 9am-5pm GMT.

For brand and press enquiries please contact Mark Fleming - Social Media & PR Manager, email mark.fleming@fiskars.com.

For corporate press enquiries please call Fiskars Corporate Communications on +358 204 395 031 or email using communications@fiskars.com.

By Email

Please email us using: customerservice.uk@waterford.com We aim to respond to all emails within 7 working days.

All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service advisors at the number listed above.

By Mail

eCommerce Customer Service Dept.

Fiskars UK Ltd, Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER, England.

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