We are proud of our collections and we wish for you to use them daily to elevate everyday moments and special occasions alike. To give you peace of mind when enjoying your Waterford products, we offer a breakage warranty to Waterford account members. Our breakage warranty entitles you to receive a new, similar product at no cost, should your product break or chip.

The breakage warranty applies Waterford products registered on waterford.com within 180 days of purchase. Products must be purchased from our online shop on Waterford.com.

The breakage warranty period is 12 months and starts from the date of purchase.

Products purchased prior to the start date of our digital breakage warranty scheme (15th November 2023) are not eligible for breakage warranty.

Read the full Terms & Conditions for the Breakage Warranty here.

When you have successfully submitted your breakage warranty claim, an email with your claim number will be sent to you. Our customer service team will contact you once your claim has been processed. If your warranty claim is approved, you will receive a confirmation email from us and a replacement product will be shipped to your home address.

Our breakage warranty is currently available in all countries we ship to apart from Switzerland, Qatar, UAE. We are continuously developing our services and hope to offer breakage warranty in all countries in the future.

Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim. You will need the warranty ID, which can be found in your product registration confirmation email. If you have an online account and want to make a breakage warranty claim, please sign in on waterford.com first and make the claim directly from your profile.

Remember to add you customer information and delivery information under 'My Address Book'.

The breakage warranty period is 12 months starting from the date of purchase. If you were not logged in during checkout, you must register your product(s) on waterford.com within 6 months of purchase to be covered by the breakage warranty.

The breakage warranty applies to applicable products purchased on waterford.com and registered within 6 months of purchase. See our list of exclusions.

No. We do not need to receive your broken product. When you submit a warranty claim, you need to upload photos of your broken item. Once we have received your warranty claim we will send you a new product and you do not need to return the broken one to Waterford.