Shipping Methods, Rates & Delivery Times*

Due to the current situation with Covid-19 and its impact on the logistics industry it may take a little longer for your order to arrive. Please rest assured that we are doing everything possible to get your order to you as quickly as possible however, at this time we are unable to guarantee delivery time frames.
  • All orders ship from our warehouse in Wall, New Jersey USA and may be shipped to a single address
  • Shipping rates are based on the delivery method selected
UPS Ground UPS Expedited
$20 $50 $65
Order by 10:59am ET
Ships in 2 business days
Delivered 1-6 business days
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 3 business days
AFTER shipping
Order by 10:59am ET
Ships same business day
Delivered 2 business days
AFTER shipping

*Shipping Methods, Rates & Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays, and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by UPS, we are not responsible for delays caused by unforeseen complications with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

Shipping Requirements & Restrictions

  • Orders can not be shipped to multiple addresses, PO Box, APO or FPO addresses.
  • For some orders, UPS may require a signature upon delivery
  • Depending on the size of your order, your order may be shipped to you in multiple cartons

Shipping Outside Canada

If you wish to ship to an address outside Canada:

  • United States, United Kingdom, and 20 other destinations are available by changing your location at the bottom of this page
  • For delivery to Australia, please visit our Australian website
  • For delivery to Japan, please visit our Japanese website

Shipping Errors & Disputes

It is the responsibility of the customer to ensure the accuracy of the shipping address during the time of purchase. In the event a customer enters and confirms an order with the wrong shipping address and fails to notify Waterford Customer Care before the order is packed and shipped, the customer will be held responsible for any shipping costs related to returning the incorrect shipped order and/or shipping costs related to shipping a new order (if required) to the correct address.

We use reliable delivery services that offer sophisticated tracking systems to monitor the status and confirm the delivery of all shipments. Once an order leaves our warehouse, the responsibility for delivering the order lies with the delivery service. Accordingly, in the event a customer claims an order was not received, the tracking information, along with any delivery confirmation, in the delivery service's tracking system will serve as the proof of delivery.