House of Waterford

The House of Waterford Crystal is located in Waterford, Ireland, a Viking city built in 914 AD. This esteemed factory is the beating heart of the world’s luxury crystal manufacture and is where our most intricate, authentic and masterful crystal pieces come to life. The factory is situated at the centre of the Viking Triangle in Waterford, a cluster of museums which detail the proud history of this great city.

Explore the House of Waterford

A visit to the House of Waterford Crystal allows you to experience the sheer divinity of fine crystal, as well as the masterful techniques that create such opulent visions of beauty. 

Inside the Retail Store you can discover our full catalogue of luxury crystal, featuring stunning shapes, sizes, colours each and intricately adorned patterns.

The Factory Tour will open your eyes to the techniques, tools and highly skilled craftspeople that turn ideas and imagination into fine crystal. On the guided tour you will witness how our crystal masterpieces are crafted, from initial design right up to the final engraving. This unique and captivating experience promises a magical journey, reflecting on 235 years of crystal making history.

Factory Tour

The first stop on the tour is the mould room where you witness the ancient art of mould making. Master Blowers shape the molten crystal flawlessly with the use of these wooden moulds and hand tools - a technique that has remained unchanged throughout the centuries. 

As you move through to the blowing platform, this is where the magic truly begins and crystal shapes start to form. Using the moulds, our skilled Master Blowers transform glowing balls of crystal into majestic shapes before placing them through the 1400-degree furnace.

Our crystal is carefully inspected at each stage of production to ensure each piece meets our exacting standards. With six stringent inspection areas, only pieces that satisfy these standards make it to the next stage of production. Items that do not pass our quality standards are crushed and melted along with our other crystal making ingredients.

The next part of your journey is the marking department. Here the crystal is marked with a temporary geometric grid that assists the Master Cutter as they cut the pattern onto the crystal. Each brilliant crystal piece is cut strictly from memory, with these lines simply acting as a guideline for precision and accuracy.

In the cutting department you will see our Master Cutters at work, utilizing the masterful skills they learnt during an eight-year apprenticeship. Each pattern, no matter how detailed, must be learned and memorized by the cutter during his training years. The Master Cutter relies on their skill and dexterity to cut patterns, applying the exact pressure to make the cut without damaging the integrity of the vessel. 

In the next stage of our tour the sculpting department, inspirational pieces of crystal created by our Master sculptors start out as solid blocks of crystal. Experience how delicately our Master Craftsmen adorn the intricate detail onto the crystal as they transform robust blocks of crystal into elegant shapes and figures with their sculpting wheels.

Finally, you will have the chance to see Master Engravers at work. Using copper wheels, these skilled artisans patiently engrave intricate designs onto trophies and limited-edition pieces, a painstaking process that can take days to complete depending on the size and complexity of the design. The type of copper wheel engraving used at Waterford Crystal is called Intaglio, which means ‘reverse’. The deeper the engraving on the crystal, the more prominent and pronounced the detail.

Retail Experience

With the largest collection of Waterford Crystal in the world, our opulent 12,000 square feet Retail Store gives you the opportunity to remember your unforgettable day by choosing a piece of crystal to take home. The retail store represents our entire catalogue of luxury crystal, including an exhibition of our golf and world sports trophies.

Crystal Cafe

Our Café located inside the House of Waterford Crystal opens seven days a week and offers a delicious breakfast and lunch service. Serving indulgent homemade treats, fresh coffee and locally sourced seasonal produce, it is an idyllic way to finish off your visit to the House of Waterford Crystal.


For more information about the House of Waterford Crystal visit