Returns Policy

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Care Advisors for complete instructions on how to return the merchandise and receive a replacement.

Returning a Product You Purchased

We are only able to assist with purchase made from Waterford.com. All other inquiries should be made at the place of purchase.

All refunds will be applied to original payment method. We are unable to offer credit or product exchanges.

For the holiday season we are offering a 60 day return window for orders placed through Dec 31st, 2025. In the event you are not satisfied with the product and wish to return it, you have 60 days from the date of purchase to return the product at your expense to us in the original packaging.

Please fill out the last page of your packing slip with the information requested and include it with your package. If you have discarded your packing slip please hand-write your order details and add to your package.

Ship your return using a service that provides a tracking number, such as UPS DHL FedEx and ship to:

Fiskars Living LLC
1330 Campus Parkway
Wall, NJ 07753
Attention Returns Department

Refunds are typically processed within 14 days of receiving the product. Please allow additional time during and immediately after the holiday season.

IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (e.g. UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.

Refund Restrictions

In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or credits will only be issued for the value charged (if any) for the item on the original order. For example: If you received a free product with a $50 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.

Additionally, certain charges are non-refundable, including, but not limited to: Engraved/Personalized Products; Gift Wrap Charges.

Order Cancellations

If for any reason you need to cancel an order after submitting it, please contact our Customer Care Advisors.

Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. You can, however, return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.

*The Returns & Cancellations policies above apply ONLY to products purchased at Waterford.com. Products purchased from Waterford Company Stores or Waterford Dealers must be returned at the point of purchase.